TABLE OF CONTENTS

1.1 Market overview

• Exhibit 01: Executive Summary – Chart on Market Overview
• Exhibit 02: Executive Summary – Data Table on Market Overview
• Exhibit 03: Executive Summary – Chart on Country Market Characteristics
• Exhibit 04: Executive Summary – Chart on Market by Geography
• Exhibit 05: Executive Summary – Chart on Market Segmentation by Type
• Exhibit 06: Executive Summary – Chart on Market Segmentation by End-user
• Exhibit 07: Executive Summary – Chart on Incremental Growth
• Exhibit 08: Executive Summary – Data Table on Incremental Growth
• Exhibit 09: Executive Summary – Chart on Vendor Market Positioning

2 Market Landscape

2.1 Market ecosystem

• Exhibit 10: Parent market
• Exhibit 11: Market Characteristics

3 Market Sizing

3.1 Market definition

• Exhibit 12: Offerings of vendors included in the market definition

3.2 Market segment analysis

• Exhibit 13: Market segments

3.3 Market size 2025

3.4 Market outlook: Forecast for 2025-2029

• Exhibit 14: Chart on Europe - Market size and forecast 2025-2029 ($ million)
• Exhibit 15: Data Table on Regional - Market size and forecast 2025-2029 ($ million)
• Exhibit 16: Chart on Europe: Year-over-year growth 2025-2029 (%)
• Exhibit 17: Data Table on Regional - Market size and forecast 2025-2029 ($ million)

4 Five Forces Analysis

4.1 Five forces summary

• Exhibit 18: Five forces analysis - Comparison between 2025 and 2029

4.2 Bargaining power of buyers

• Exhibit 19: Chart on Bargaining power of buyers – Impact of key factors 2025 and 2029

4.3 Bargaining power of suppliers

• Exhibit 20: Bargaining power of suppliers – Impact of key factors in 2025 and 2029

4.4 Threat of new entrants

• Exhibit 21: Threat of new entrants – Impact of key factors in 2025 and 2029

4.5 Threat of substitutes

• Exhibit 22: Threat of substitutes – Impact of key factors in 2025 and 2029

4.6 Threat of rivalry

• Exhibit 23: Threat of rivalry – Impact of key factors in 2025 and 2029

4.7 Market condition

• Exhibit 24: Chart on Market condition - Five forces 2025 and 2029

5 Market Segmentation by Type

5.1 Market segments

• Exhibit 25: Chart on Type - Market share 2025-2029 (%)
• Exhibit 26: Data Table on Type - Market share 2025-2029 (%)

5.2 Comparison by Type

• Exhibit 27: Chart on Comparison by Type
• Exhibit 28: Data Table on Comparison by Type

5.3 Inbound - Market size and forecast 2025-2029

• Exhibit 29: Chart on Inbound - Market size and forecast 2025-2029 ($ million)
• Exhibit 30: Data Table on Inbound - Market size and forecast 2025-2029 ($ million)
• Exhibit 31: Chart on Inbound - Year-over-year growth 2025-2029 (%)
• Exhibit 32: Data Table on Inbound - Year-over-year growth 2025-2029 (%)

5.4 Outbound - Market size and forecast 2025-2029

• Exhibit 33: Chart on Outbound - Market size and forecast 2025-2029 ($ million)
• Exhibit 34: Data Table on Outbound - Market size and forecast 2025-2029 ($ million)
• Exhibit 35: Chart on Outbound - Year-over-year growth 2025-2029 (%)
• Exhibit 36: Data Table on Outbound - Year-over-year growth 2025-2029 (%)

5.5 Market opportunity by Type

• Exhibit 37: Market opportunity by Type ($ million)
• Exhibit 38: Data Table on Market opportunity by Type ($ million)

6 Market Segmentation by End-user

6.1 Market segments

• Exhibit 39: Chart on End-user - Market share 2025-2029 (%)
• Exhibit 40: Data Table on End-user - Market share 2025-2029 (%)

6.2 Comparison by End-user

• Exhibit 41: Chart on Comparison by End-user
• Exhibit 42: Data Table on Comparison by End-user

6.3 IT and telecom - Market size and forecast 2025-2029

• Exhibit 43: Chart on IT and telecom - Market size and forecast 2025-2029 ($ million)
• Exhibit 44: Data Table on IT and telecom - Market size and forecast 2025-2029 ($million)
• Exhibit 45: Chart on IT and telecom - Year-over-year growth 2025-2029 (%)
• Exhibit 46: Data Table on IT and telecom - Year-over-year growth 2025-2029 (%)

6.4 BFSI - Market size and forecast 2025-2029

• Exhibit 47: Chart on BFSI - Market size and forecast 2025-2029 ($ million)
• Exhibit 48: Data Table on BFSI - Market size and forecast 2025-2029 ($ million)
• Exhibit 49: Chart on BFSI - Year-over-year growth 2025-2029 (%)
• Exhibit 50: Data Table on BFSI - Year-over-year growth 2025-2029 (%)

6.5 Healthcare - Market size and forecast 2025-2029

• Exhibit 51: Chart on Healthcare - Market size and forecast 2025-2029 ($ million)
• Exhibit 52: Data Table on Healthcare - Market size and forecast 2025-2029 ($ million)
• Exhibit 53: Chart on Healthcare - Year-over-year growth 2025-2029 (%)
• Exhibit 54: Data Table on Healthcare - Year-over-year growth 2025-2029 (%)

6.6 Retail - Market size and forecast 2025-2029

• Exhibit 55: Chart on Retail - Market size and forecast 2025-2029 ($ million)
• Exhibit 56: Data Table on Retail - Market size and forecast 2025-2029 ($ million)
• Exhibit 57: Chart on Retail - Year-over-year growth 2025-2029 (%)
• Exhibit 58: Data Table on Retail - Year-over-year growth 2025-2029 (%)

6.7 Others - Market size and forecast 2025-2029

• Exhibit 59: Chart on Others - Market size and forecast 2025-2029 ($ million)
• Exhibit 60: Data Table on Others - Market size and forecast 2025-2029 ($ million)
• Exhibit 61: Chart on Others - Year-over-year growth 2025-2029 (%)
• Exhibit 62: Data Table on Others - Year-over-year growth 2025-2029 (%)

6.8 Market opportunity by End-user

• Exhibit 63: Market opportunity by End-user ($ million)
• Exhibit 64: Data Table on Market opportunity by End-user ($ million)

7 Customer Landscape

7.1 Customer landscape overview

• Exhibit 65: Analysis of price sensitivity, lifecycle, customer purchase basket, adoptionrates, and purchase criteria

8 Geographic Landscape

8.1 Geographic segmentation

• Exhibit 66: Chart on Market share by geography - 2025-2029 (%)
• Exhibit 67: Data Table on Market share by geography - 2025-2029 (%)

8.2 Geographic comparison

• Exhibit 68: Chart on Geographic comparison
• Exhibit 69: Data Table on Geographic comparison

8.3 UK - Market size and forecast 2025-2029

• Exhibit 70: Chart on UK - Market size and forecast 2025-2029 ($ million)
• Exhibit 71: Data Table on UK - Market size and forecast 2025-2029 ($ million)
• Exhibit 72: Chart on UK - Year-over-year growth 2025-2029 (%)
• Exhibit 73: Data Table on UK - Year-over-year growth 2025-2029 (%)

8.4 Germany - Market size and forecast 2025-2029

• Exhibit 74: Chart on Germany - Market size and forecast 2025-2029 ($ million)
• Exhibit 75: Data Table on Germany - Market size and forecast 2025-2029 ($ million)
• Exhibit 76: Chart on Germany - Year-over-year growth 2025-2029 (%)
• Exhibit 77: Data Table on Germany - Year-over-year growth 2025-2029 (%)

8.5 France - Market size and forecast 2025-2029

• Exhibit 78: Chart on France - Market size and forecast 2025-2029 ($ million)
• Exhibit 79: Data Table on France - Market size and forecast 2025-2029 ($ million)
• Exhibit 80: Chart on France - Year-over-year growth 2025-2029 (%)
• Exhibit 81: Data Table on France - Year-over-year growth 2025-2029 (%)

8.6 The Netherlands - Market size and forecast 2025-2029

• Exhibit 82: Chart on The Netherlands - Market size and forecast 2025-2029 ($ million)
• Exhibit 83: Data Table on The Netherlands - Market size and forecast 2025-2029 ($million)
• Exhibit 84: Chart on The Netherlands - Year-over-year growth 2025-2029 (%)
• Exhibit 85: Data Table on The Netherlands - Year-over-year growth 2025-2029 (%)

8.7 Rest of Europe - Market size and forecast 2025-2029

• Exhibit 86: Chart on Rest of Europe - Market size and forecast 2025-2029 ($ million)
• Exhibit 87: Data Table on Rest of Europe - Market size and forecast 2025-2029 ($ million)
• Exhibit 88: Chart on Rest of Europe - Year-over-year growth 2025-2029 (%)
• Exhibit 89: Data Table on Rest of Europe - Year-over-year growth 2025-2029 (%)

8.8 Market opportunity by geography

• Exhibit 90: Market opportunity by geography ($ million)
• Exhibit 91: Data Table on Market opportunity by geography ($ million)

9 Drivers, Challenges, and Trends

9.1 Market drivers

9.2 Market challenges

9.3 Impact of drivers and challenges

• Exhibit 92: Impact of drivers and challenges in 2025 and 2029

9.4 Market trends

10 Vendor Landscape

10.1 Overview

10.2 Vendor landscape

• Exhibit 93: Overview on Criticality of inputs and Factors of differentiation

10.3 Landscape disruption

• Exhibit 94: Overview on factors of disruption

10.4 Industry risks

Exhibit 95: Impact of key risks on business

11 Vendor Analysis

11.1 Vendors covered

• Exhibit 96: Vendors covered

11.2 Market positioning of vendors

• Exhibit 97: Matrix on vendor position and classification

11.3 Alorica Inc

• Exhibit 98: Alorica Inc. - Overview
• Exhibit 99: Alorica Inc. - Product / Service
• Exhibit 100: Alorica Inc. - Key offerings

11.4 Atento SA

• Exhibit 101: Atento SA - Overview
• Exhibit 102: Atento SA - Business segments
• Exhibit 103: Atento SA - Key offerings
• Exhibit 104: Atento SA - Segment focus

11.5 Bertelsmann SE and Co. KGaA

• Exhibit 105: Bertelsmann SE and Co. KGaA - Overview
• Exhibit 106: Bertelsmann SE and Co. KGaA - Business segments
• Exhibit 107: Bertelsmann SE and Co. KGaA - Key news
• Exhibit 108: Bertelsmann SE and Co. KGaA - Key offerings
• Exhibit 109: Bertelsmann SE and Co. KGaA - Segment focus

11.6 CIENCE Technologies

• Exhibit 110: CIENCE Technologies - Overview
• Exhibit 111: CIENCE Technologies - Product / Service
• Exhibit 112: CIENCE Technologies - Key offerings

11.7 Computer Generated Solutions Inc.

• Exhibit 113: Computer Generated Solutions Inc. - Overview
• Exhibit 114: Computer Generated Solutions Inc. - Product / Service
• Exhibit 115: Computer Generated Solutions Inc. - Key offerings

11.8 Concentrix Corp.

• Exhibit 116: Concentrix Corp. - Overview
• Exhibit 117: Concentrix Corp. - Product / Service
• Exhibit 118: Concentrix Corp. - Key offerings

11.9 Conduent Inc.

• Exhibit 119: Conduent Inc. - Overview
• Exhibit 120: Conduent Inc. - Business segments
• Exhibit 121: Conduent Inc. - Key news
• Exhibit 122: Conduent Inc. - Key offerings
• Exhibit 123: Conduent Inc. - Segment focus

11.10 Foundever Group

• Exhibit 124: Foundever Group - Overview
• Exhibit 125: Foundever Group - Product / Service
• Exhibit 126: Foundever Group - Key offerings

11.11 Helpware Inc.

• Exhibit 127: Helpware Inc. - Overview
• Exhibit 128: Helpware Inc. - Product / Service
• Exhibit 129: Helpware Inc. - Key offerings

11.12 StarTek Inc.

• Exhibit 130: StarTek Inc. - Overview
• Exhibit 131: StarTek Inc. - Business segments
• Exhibit 132: StarTek Inc. - Key offerings
• Exhibit 133: StarTek Inc. - Segment focus

11.13 Sutherland Global Services Inc.

• Exhibit 134: Sutherland Global Services Inc. - Overview
• Exhibit 135: Sutherland Global Services Inc. - Product / Service
• Exhibit 136: Sutherland Global Services Inc. - Key offerings

11.14 Teleperformance SE

• Exhibit 137: Teleperformance SE - Overview
• Exhibit 138: Teleperformance SE - Product / Service
• Exhibit 139: Teleperformance SE - Key offerings

11.15 TELUS Corp.

• Exhibit 140: TELUS Corp. - Overview
• Exhibit 141: TELUS Corp. - Business segments
• Exhibit 142: TELUS Corp. - Key offerings
• Exhibit 143: TELUS Corp. - Segment focus

11.16 Transcom Holding AB

• Exhibit 144: Transcom Holding AB - Overview
• Exhibit 145: Transcom Holding AB - Business segments
• Exhibit 146: Transcom Holding AB - Key offerings
• Exhibit 147: Transcom Holding AB - Segment focus

11.17 TTEC Holdings Inc.

• Exhibit 148: TTEC Holdings Inc. - Overview
• Exhibit 149: TTEC Holdings Inc. - Business segments
• Exhibit 150: TTEC Holdings Inc. - Key offerings
• Exhibit 151: TTEC Holdings Inc. - Segment focus

Research Methodology

All our research reports employ a mixed-methods approach, leveraging both primary and secondary research techniques to develop a comprehensive and well-informed analysis. The methodology ensures a balanced perspective by combining data-driven insights with expert opinions.

1. Secondary Research

Secondary research formed the foundation of the study, offering a contextual understanding of the market landscape, historical trends, and existing data. This phase involved gathering and analyzing information from:

• Industry reports and whitepapers (e.g., McKinsey, Deloitte, Statista)
• Academic journals and case studies
• Company reports, investor presentations, and press releases
• Government databases and regulatory publications
• Trade publications, industry blogs, and news articles

2. Primary Research

To validate and complement secondary findings, extensive primary research was conducted. This included both quantitative data collection and qualitative insights, particularly through expert consultations.

a. Expert Consultations (Qualitative Primary Research)

In-depth interviews were conducted with a wide range of industry stakeholders, including:

• Industry experts and consultants
• Senior executives and decision-makers
• Product managers and supply chain professionals
• Academic researchers and analysts

b. Surveys and Questionnaires (Quantitative Primary Research)

Structured surveys were distributed among:

• End-users/consumers
• Retailers and distributors
• Business-to-business (B2B) buyers

3. Data Validation and Triangulation

Findings from secondary and primary sources were cross-validated through data triangulation to ensure accuracy, consistency, and reliability. This process involved comparing insights from different sources and reconciling discrepancies through expert feedback.

4. Analytical Tools and Frameworks

Various analytical models were applied to interpret the collected data:

• SWOT Analysis for understanding strengths, weaknesses, opportunities, and threats
• Porter’s Five Forces to assess market competitiveness
• PESTLE Analysis to evaluate external macroeconomic influences
• Forecasting Models using historical data trends and regression analysis

Conclusion

The combination of comprehensive secondary research and robust primary data collection—enhanced by expert consultations—ensured the development of a well-rounded and in-depth analysis. This approach enables strategic decision-making backed by both empirical evidence and industry expertise.

For detailed methodology for this particular report please write to us on info@syovi.com